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How kudaapi69 Handles Your Personal Data

This page explains exactly what personal data we collect when you open an account, how we use it, and what control you have over it. Availability of our services depends on local law and eligible regions in Indonesia.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access and deleteNo data sold to third partiesSecure account login
kudaapi69 How kudaapi69 Handles Your Personal Data
PRIVACY CONTACT

Reach Us About Your Privacy

If you have a question about your data, want to request access to what we hold, or need to ask us to correct or remove information, our support team handles privacy requests directly. Reach out through any of the channels below and identify your request clearly as a privacy or data matter so we can route it to the right team.

Live Chat Open the chat widget inside your account dashboard to submit a privacy request. Describe your request clearly and our team will confirm receipt and next steps.
Email Support Send your data access or deletion request to our support email. Include your registered mobile number or DANA, OVO or GoPay wallet so we can locate your account.
Account Settings Some data corrections — like updating your linked GoPay or OVO number — can be handled directly inside your account settings without contacting support.
DATA HANDLING DETAIL

How We Protect and Manage Your Data

We apply encryption to data at rest and in transit, including payment details linked to DANA, OVO and GoPay. Cookies on our site are used to keep your session active and remember your preferred language and deposit method — not to track you across unrelated sites. You can clear cookies or adjust your browser settings at any time without losing your account. We review data retention schedules regularly and remove inactive account data in line with applicable requirements.

Cookies and Sessions

We use session cookies to keep you logged in and to remember your payment method preference. No advertising cookies track your activity outside of kudaapi69.

Account Security

Login to your account uses OTP verification sent to your registered mobile number. We flag unusual login locations and notify you so you can act immediately.

Data Retention

We keep your account data for as long as your account is active. After closure, we retain transaction records only as long as applicable regulations require, then delete them.

Your Right to Request

You can request to view, correct or delete the personal data we hold. Submit your request via live chat or email and we will respond within the timeframe required by applicable rules.

Privacy Policy Questions Answered

These are the questions we hear most often about how we handle personal data. If your question is not covered here, our support team can help via live chat or email.

We collect your name, email, mobile number and the wallet ID of any payment method you link — DANA, OVO or GoPay. We use this to verify your account and process your transactions.

We share wallet data only with the payment processor completing your specific transaction. We do not sell it, pass it to advertisers or share it with unrelated third parties under any circumstances.

Contact us via live chat or email and mark your request as a data access request. Include your registered mobile number so we can locate your account and send you a full data summary.

Yes. Submit a deletion request through support. We will remove your personal data once we have completed any retention obligations required by applicable regulations for your closed account.

Cookies keep your session active, remember your preferred deposit method and maintain your language setting. We do not use cookies to track your activity on other websites or apps.

Go to your account settings to update your linked OVO, GoPay or DANA number directly. For changes that require identity re-verification, our support team will walk you through the steps.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.